Refund policy

Return Policy

Because every Leather Artisan Store item is handcrafted and made to order, we do not accept returns or exchanges once production has begun.

Before any order is placed, we work directly with you to confirm every detail — size, color, style, and any customizations — so that what you receive matches exactly what you approved. Since production only starts after this confirmation, and each piece is made specifically for you, we are unable to offer returns for change of mind, incorrect size chosen after confirmation, or similar reasons.

No return policy: All sales are final once the order is confirmed and production begins. We do not offer a 30-day return window, exchanges, or refunds for made-to-order items, as they cannot be resold.

Order Confirmation Process

Before production, we will contact you to verify:

• Size
• Color
• Material/style options
• Any custom requests

Please review these details carefully. Once you approve the order specifications, production begins and the order cannot be modified, cancelled, or returned.

Damages and Issues

Please inspect your order immediately upon delivery. If the item arrives defective, damaged in transit, or does not match the specifications you approved, contact us within 48 hours at leatherartisanstore@gmail.com with photos of the item and packaging. We will review the issue and, if verified, offer a repair, replacement, or refund at our discretion.

Non-Returnable Items

All products are non-returnable, including but not limited to:

• Custom or personalized leather goods
• Made-to-order items in any size, color, or style
• Sale items or items purchased with a discount code

Exchanges

Since each item is made to order based on your confirmed specifications, we do not offer exchanges. If you need a different size, color, or style, please place a new order — we'll confirm details with you before production begins, as always.

Contact Us

For any questions about your order, defects, or shipping damage, reach out:

Leather Artisan Store
Email: leatherartisanstore@gmail.com
Phone: +92 313 256 4245
Address: Judicial Colony D Block, Lahore, 54000

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A few notes:

1. I removed the EU 14-day cooling-off clause — legally, custom/personalized/made-to-order goods are generally exempt from the EU's standard right of withdrawal (Directive 2011/83/EU, Article 16(c)) since they're made to the consumer's specifications. If you sell significant volume into the EU, it's worth a quick confirmation with a local advisor, but exempting made-to-order items is standard practice.
2. I kept a narrow damages/defects exception — most storefronts (and payment processors like Stripe/PayPal) expect some recourse for defective or misdelivered items, even under an otherwise strict no-returns policy. A total blanket "no returns, ever, for any reason" can trigger chargebacks or Shopify Payments account flags.
3. I'm not a lawyer, so for a legally binding version (especially given US/UK/Germany target markets), it's worth having someone review this once before publishing.